Reaching Out

We're a small team and we read every message. Pick the channel that fits and we'll get back to you.

General questions

Email support@trailkit.ai. Expect a reply within one business day. Include your workspace slug (visible in the URL after /dashboard/) so we can pull context fast.

Bug reports

If something's broken (wrong output, missing data, agent stuck doing nothing) email bugs@trailkit.ai with:

• the name of the agent, or a link to it from your dashboard
• roughly when it happened (a rough window is fine)
• what you expected vs what you actually saw

A screenshot of the chat is usually plenty. The more specific, the faster we can fix it.

Security disclosures

Found a vulnerability? Please don't open a public issue. Email security@trailkit.ai. We acknowledge inside 72 hours and work the fix on a private timeline before any disclosure.

Feature requests

Email product@trailkit.ai with the use case (what you're trying to do). We'll respond with a workaround that works today, an ETA on the roadmap, or a polite "not in scope" with a reason.

Status & incidents

Live system status, scheduled maintenance, and incident post-mortems live at status.trailkit.ai. Subscribe there for email alerts on incidents that hit your tenant.

Community

Join the TrailKit Discord at discord.gg/trailkit to swap agent recipes with other operators, share patterns, and get fast answers on common stuff. Staff hang out daily.